samsung washer recall list

Thank you for providing your information. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. All of these models have mid- or rear controls. I purchased an extended warranty on my current washer, will I be able to transfer or get a refund from where I purchased the washer? If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am – 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. What can I expect of my in-home repair process? These partners include A&E Factory Service, Dish Network, Installs Inc., and National Service Alliance. We will never be buying another Samsung appliance again. Samsung has offered three options to people having the washing machines with the faulty models. Voluntary Recall of Certain Top-Load Washers. Select the rebate you are applying for - Samsung washer or other manufacturers washer. What are the first 5 digits of your serial number? Consumers will also be given a free warranty for an additional one year regardless of the age of washing machine. Samsung, Best Buy, Home Depot, and Lowe's settled a class-action lawsuit involving Samsung top-loading washers. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Consumer Product Safety Commission. Due to the second recall in two months, it is likely to raise concerns over the company’s quality measures and product safety among public. Use this list of Model Numbers(by CPSC) to find out if your washer is on the recall list. The washing machines are cUL certified with file number E199566. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. Q12. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Last November, Samsung announced it was recalling nearly 3 million defective washing machines. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. Samsung does not stand behind their product or their recalls. they have announced recalling of 34 models of its washing machines owing to the recent accidents in the United States. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. An additional incentive of $150 will only be offered to the consumers who wish to stay loyal with Samsung electronics. There's a "Service Mode" which lets you test the spin speed, drain pump, water temp etc. This recall involves various models of Samsung manufactured Top Load washing machines. They sold for $450 to … The CPSC has released the warning in September while the recall started in November. It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. The serial number you entered appears to be incorrect. So the error/shaking issue remained after recall fix, I contacted Samsung assuming now with the warrenty the washer code be fixed and back to functioning soon. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. Include the original sales receipt for the new washer. The recall involves 34 models of Samsung high-efficiency top-load washing machines sold between March 2011 and November 2016. ; Select your Model Number in the list that appears. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. What is the heater thermistor? This is determined by the model and age of your washer. Why are the Samsung washers being recalled? Select the rebate you are applying for – Samsung washer or Other Manufacturers washer. If your model is affected, you are entitled to elect either a replacement (with a Samsung washing machine that is not subject to a product safety recall) or refund. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. Your email address will not be published. This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. [Image Source: CPSC]Via Samsung’s website, “-Note down your washer’s model number and 14/15-digit serial number, which you can find on the rare of the washer, -The Model and Serial Number are in two locations: 1) On the back of the control panel; 2) On the back right of the washer, -Select the model from the drop down list in this link and choose the model number from the list and enter the serial number. We’ve included a full list of the model number and serial numbers affected by this newest round of recalls, too. Samsung settled a class action lawsuit involving more than 30 top-loading washing machine models for $6.55 million, according to Top Class Actions. A global recall of galaxy note 7 has caused Samsung Electronics a historic loss, and if that wasn’t enough, they have announced recalling of 34 models of its washing machines owing to the recent accidents in the United States. The rebate amount is based on the model and manufacture date of the recalled washer. How will the value of my washer be determined? The recall follows reports that … Our priority is to reduce any safety risks in the home. Our records indicate that there is an invalid serial number registered. Browse common recalls . Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. Please enter a valid Identification Number. Samsung has mailed more than 2 million Home Label Kits to our known customers. For information on the class action settlement visit www.washermdlsettlement.com. Explore now. Enter you washer's 15 digit Serial Number below, and then select. Samsung on Friday announced a formal recall of 2.8 million top-load washing machines — more than a month after the U.S. government first issued a warning that the machines are unsafe. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. But if you have any brand of washing machine there will most likely come a time when a repair is necessary. You should disconnect your washer from the electrical outlet until you receive a ground fault circuit interrupt breaker provided by Samsung. That depends on your location. A full refund will be given to the consumers for a recalled washer past 30 days of the announcement. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. Samsung is a leading manufacturer of washers and dryers. To verify if your washer is included in this recall please: Click Select Model below. Samsung still refuses to pay for the fix. Rebate – The consumers who chose this option will be allowed to purchase a new washing machine of either Samsung or any other company. Samsung recalled top-loader - max spin test. Please enter the correct serial number. Before you mail in your rebate form, please remember to: Should you have any questions, please contact us directly at 1-866-264-5636 so that we can help. Free in-home repair – Reinforcement of the washer’s top will be made as a part of this plan. All acknowledged washer owners will get a mail from Samsung electronics consisting of a Home Label kit within 14 days. Samsung says it voluntarily recalled 34 models of washing machines due to reports highlighting that the drums in the washers may lose balance, triggering excessive vibrations and resulting in … Front-loading washers are not affected. This recall involves various models of Samsung manufactured Top Load washing machines. Discover washers at Samsung. Samsung and the CPSC have advised the owners to use gentle or waterproof cycles for the respected washers. Q13. If you have registered your washer with Samsung, click “For Registered Customers”, and then enter the email address and phone number you used while registering. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. You can also call the dedicated toll-free hotline at 1-866-264-5636 [8:00 am – 10:00 pm (ET), Monday – Sunday]”. The average success rate of an electrical product recall in the UK is just 10-20%, this means that there are potentially millions of recalled electrical items still in the UK. If you are unable to find the product recall or alert you are searching for in the list below please call our Recall Hotline at 1-800-566-7498. In September, Samsung was still dealing with the Galaxy Note 7 massive recall, due to faulty batteries leading to explosion. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. You can also call the dedicated toll-free hotline at 1-866-264-5636 [8:00 am – 10:00 pm (ET), Monday – Sunday]” Use this list of Model Numbers (by CPSC) to find out if your washer is on the recall list. If your dishwasher is one of these brands, go ahead and pop open the door to compare the model number and serial numbers to the list—you can never be too safe. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. Where do i find my Identification Number? Why is that? List the brand, model number, and serial number of your new washer. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. At least nine people have been hurt, including shoulder injuries and broken jaws … If your washer had only one label, make sure to include the picture of the back of the washer. The affected products can be identified by the model, UPC and serial numbers located on a label on the back of the product, near the top or right hand side. My husband found a repair company that can and has done these recall repairs. 733 reports of excessive vibrations were made against the washing machines, 9 people suffered injuries while using the washing machines. All of our technicians who are supporting this recall have been trained to perform the repair. Overheating And Fires Caused By Dishwashers. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. This recall is being conducted to prevent a possible fire. Required fields are marked *. 2. The washing machines are cUL certified with file number E199566. New Samsung’s OTA Aims To Make The S7 And S7 Edge More Like The Note 7, Iconic Taj Mahal Dissappears Beneath Poisonous Smog, UK Would See A Mass Rollout Of Pfizer-BioNTech COVID-19 Vaccine Next Week, Watch This 144-Floor Building In Abu Dhabi Get Demolished In 10 Seconds, Helicopter Crew Spots Mysterious Metal Monolith In Utah Desert, Here’s Why Having Large Tyres On An Electric Car Is A Bad Idea, Top Security Cameras That Will Not Break the Bank, Useful Tips For Students Pursuing Engineering Degrees. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-loading washers manufactured between March 2011 and current production dates. Update: Samsung has settled a class-action suit related to its recall of 2.9 million top-loading washers. Copyright B) 1995-2016 SAMSUNG All Rights reserved. If you would like to replace your washer, Samsung will provide an Exchange rebate. CR's experts walk through everything you need to know. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. Please check the serial number, and then enter it again. In all, 34 Samsung top-loading models sold from March 2011 to November 2016 are affected by the recall. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. Q4. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. Instead I was told they wanted to "make it right" by offering a full refund since I still had my receipt. Please follow the instructions included in the Home Label Kit. Q6. They were all manufactured in South Korea, Thailand and China between 2011 and 2016, and sold at home appliances stores across the country. ; If you have registered your washer with Samsung, click For Registered Customers, and then enter the email address and phone number you used when you registered. The voluntary action was driven by reports … The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. Your average wait time on this line is approximately 20 seconds. Please check with your terms and conditions for details. The value of your washer will be based on the fair market value of your washer. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. Q9. Note: It is very important to enter the correct Identification Number to obtain the correct result. Note: Please enter the Email address and Phone number you previously used to register your product. Water leakage onto the electrical connections of the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers. Samsung recommends that you immediately turn off your affected top loader washing machine at the power point and do not use it while you wait for a remedy. The exchange rebate amount is based on the manufacturer date and model of your current washer. According to the announcement, thirty-four separate models of Samsung’s top-loading washing machines are listed as part of this recall. Product Recalls and Safety Alerts See important product recall information for the products below. Samsung recalled 2.8 million of their top-load washing machines on Friday. What are the terms of the manufacturer's warranty? Nearly 3 million Samsung washing machines are being recalled in the U.S. with over 250 thousand being recalled in Canada. Notify me of follow-up comments by email. If you have registered your washer with Samsung, click “For Registered Customers”, and then enter the email address and phone number you used while registering. Product recalls & safety notices. En Español [ MAYTAG LAVADORA] March 21 2007 On March 21, 2007, The U.S. Consumer Product Safety Commission issued a recall of about 250,000 Maytag-brand washing machines and about 20,000 Samsung-brand washing machines - both brands front loading washers -- due to a potential fire hazard. The risks of injury were caused by the spin cycle due to high-speed spin drums in washers and loss in balance and excessive vibrations. Q2. Select your Model Number in the list that appears. Search for recalls & notices. This risk is the major cause behind Samsung Electronics’ recall decision. The purpose of including new control panel guide is to ensure safety. Your Home Label Kit will be shipped to you within the next 14 days. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. All Rights Reserved. List the brand, model number, and serial number of your new washer in the space provided. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. Most service contracts allow for a pro-rated refund minus claims. It … We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. These units were sold at Home Depot, Best Buy, Lowes, Sears and other home appliance stores. Q7. It will make sure that users don’t select high spin cycle while using the washing machine. Some Samsung washing machines affected by the recall have shaken so violently that they explode. Then we were told Samsung doesn't have anyone is our area that can do the repair (we live in the Greater Cincinnati area). What can I expect from the rebate process? Get access to helpful solutions, how-to guides, owners' manuals, and product specifications for your Front Load Washer With VRT (WF328AA) from Samsung US Support. Our washers are packed with the latest technology and beautifully designed to make your laundry room stand out. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. Copyright © 2020 Wonderful Engineering. How long will I need to wait to get an appointment for my recall repair? These troubleshooting solutions may help keep your Samsung washer working smoothly and prevent a costly repair call. Our care team is standing by to assist you with any questions, at 1-866-264-5636. A completely new control panel, a user manual and two warning labels will constitute the Home Label kit. Will consumers automatically receive a Home Label Kit? The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturer’s warranty, regardless of the age of your washer. Enter you washer's 15 digit Serial Number below, and then select Check. Your email address will not be published. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. Age and model of the washing machine will be used to calculate the amount. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. Explore Samsung’s range of Washing Machines and Dryers featuring QuickDrive to wash in up to half the time and AddWash to simply add items during wash. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. [Image Source: CPSC]1. However, our average repair time is 7 business days. You will receive a Home Label Kit in the mail within the next 14 days. The list of stores these units were sold at includes: If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. Included a full refund since I still had my receipt agent can help.! Of select Samsung top-loading washers Consumer Notice action lawsuit involving more than 2 million Home Label will! 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